Feb 10

Ruth Lee

I found this question on an industry networking site.  This question was posited by an assistant vice president for an international (BPO) business process outsourcing firm… I assume looking to penetrate mortgage market outsourcing.  The reason it is notable – it highlights the reality that we work in an industry that requires specific knowledge, with process management that cannot be addressed in a few questions or in a couple of weeks of “mortgage boot camp.”  Our industry vocabulary is contextual…  Therefore, this question doesn’t make any sense… I know what he is asking…but as stated – it has to be interpreted….Refinances can be first mortgages and a refinance, by definition, is a new loan.  I believe he is asking purchase/refinance – but that isn’t what he asked.

“Please explain the key similarities and differences in the process between First Mortgage Originations(new loans) and refinance loans.”

2 Responses to “Only Domestic Outsourcing Works for the Mortgage Industry – Another Example”

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